Senior Software Engineer

Chubb is seeking an experienced Storage Operations Engineer to join our growing Distributed IT Operations team, providing support for the Enterprise Storage.

• Investigation and diagnosis of incidents and problems, as well as provisioning activities relating to Block Storage, File Storage, and Storage Fabric switch environments.
• Participate in a follow the sun operational model supporting and maintaining the Block and File Storage Infrastructure for Global systems.
• Provide on-call and after-hours support to address incidents, maintain infrastructure and support operational efforts.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Perform daily system monitoring, verifying the integrity and availability of file and block storage systems, as well as storage fabric switches.
• Monitor and enforce the capacity and performance standards, metrics and thresholds and help build the instrumentation to effectively manage the environment.
• Work closely with network, security, development, application and support teams in the implementation of infrastructure components that support emerging technologies and applications.
• Create and maintain system documentation for the storage infrastructure (SAN switches, storage, NAS) technologies, including installation, configuration, and appropriate troubleshooting steps.
• Implement common preventive maintenance practices for Dell PowerMax, PowerStore, Pure and PowerScale (Isilon).
• Monitors, escalates, and re-mediate NAS & SAN device/application (access, performance, events) alerts to identify potential incidents.
• Providing Level 1 and 2 DAS, SAN, NAS Configuring and administering support and expertise as it relates to the storage environment as needed.
• Provide expertise with the configuration, and administration, tuning, optimizing and troubleshooting for NFS / CIFS protocol on Dell EMC Isilon (PowerScale) storage.
• Ensure that system improvements and changes are implemented and monitor effects of the modifications.
• Help Identify risks within the Storage Infrastructure.
• Assist in the development and execution of disaster recovery plans.
• Participate in change, incident, and problem management for enterprise storage systems.

• Extensive and recent support and engineering experience in hardware, operating systems, storage, and virtualization technologies in a global multi-data center enterprise organization.
• Advanced knowledge and experience in Dell EMC PowerMax, PowerStore, Pure, and Unity block storage systems, related technologies, and protocols
• Advanced knowledge and experience with Cisco MDS Storage Fabrics.
• Working knowledge of Dell EMC PowerScale (Isilon NAS) systems.
• Knowledge and experience with IBM XIV and FlashSystem are a plus.
• Knowledge and experience with VMware hypervisors (VMware vSphere 7.x, 8.x) and VMware Cloud Foundation is a plus.
• Knowledge and experience with Cisco UCS and Dell PowerEdge MX server hardware is a plus.
• Experience in storage migration technology a plus.
• Strong critical thinking and problem-solving, and the ability to debug complex-cross systems problems, and document root cause including remediation and detection.
• Demonstrates knowledge of a broad range of technology towers i.e.: Storage, Data Center Migration and Disaster Recovery
• Knowledge of risk and controls landscape, ensuring company-wide standards are met.
• Ability to collaborate with different technology towers to achieve common goals.
• Ability to manage multiple streams of work simultaneously.
• Excellent verbal and written communication skills.

• Savings and Investment plans
• Upskilling and career growth opportunities
• Health and Welfare Benefits
• Employee Assistance Program (EAP)
• Yearly Free Health campaigns
• Comprehensive Insurance benefits

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics.